Terms & Conditions

1. Definitions

  • Wattle Claim refers to its owners, and partners and is collectively referred to as “Us” These terms apply to all services provided by us, whether in person, via telephone, on our email, or through any other means.
  • Account Owner refers to you, being an individual, company, trust, or other entity that legally owns the lost money.
  • Account Owner’s Agent refers to either the Account Owner or an authorised person who acts on behalf of the Account Owner to make a claim using Wattle Claim services.
  • Refunded Money refers to all funds, including those held in shares, bonds, or deceased estates, that are identified as lost and unclaimed by us or are directly claimed and refunded by us.
  • Agreement and Authority to Act refers to this document in its entirety.

2. Our Role and Responsibilities

Wattle Claim agrees to act as the Agent for the Account Owner to locate, validate, and manage the Refund of lost and unclaimed monies according to the directions provided by the Account Owner or their authorised Agent.

3. Agent’s Warranties

The Account Owner’s Agent warrants that they are legally authorised and have the requisite capacity (e.g., as a company director, executor, attorney, or via written authority) to enter into this agreement and engage Wattle Claim to seek Refunds for lost and unclaimed monies due to the Account Owner.

The Account Owner’s Agent also warrants that, upon signing the Authority agreement, they have had the chance to read, review, and accept these terms and are aware of their responsibilities, agreeing to comply with them fully.

4. Performance and Liability

Wattle Claim will exercise due diligence, skill, and care to Refund the owed monies as promptly as possible. However, we are not liable for delays caused by third parties or factors beyond our control.

We will not disclose the source of lost monies unless we have a completed and signed Agreement and Authority to Act. Once we disclose the source of the lost monies or assets, the Account Owner or their Agent agrees not to pursue the holder of the funds directly, competing with Wattle Claim.

5. Authority and Refund Process

The Account Owner or their Agent acknowledges that a completed and signed Agreement and Authority to Act is an irrevocable instruction to Wattle Claim to investigate and seek Refunds for lost money on behalf of the Account Owner.

Upon receipt of lost monies on your behalf, Wattle Claim’s processing fee will be deducted from the refunded amount. We are authorised to deduct our processing fee and transfer the remaining balance to the bank account nominated by the Account Owner or their Agent, as specified in the Schedule below.

6. Information Provision and Privacy

The Account Owner or their Agent agrees to provide accurate information promptly. Failure to do so may cause delays or result in an unsuccessful claim. Wattle Claim agrees to use the information solely for the purpose of the Refund and to handle it according to Australian privacy legislation and our Privacy Policy.

7. Cancellation and Termination

If the Account Owner or their Agent seeks to cancel or terminate this agreement, fails to provide necessary documentation or information within a reasonable time, or attempts to deal directly with the holder of the funds, we may, after giving seven days written notice of our intention to terminate the contract, accept your termination or terminate the contract ourselves. In such cases, we may issue an invoice for the amount due as if the claim had been successful. This invoice must be paid within seven days, along with any costs incurred by us, including legal fees.

8. Accuracy of Information

We do not guarantee the accuracy or completeness of information provided by third parties. Our information regarding potentially due monies is based on information provided by government agencies.

9. Entire Agreement

This Agreement and Authority to Act constitutes the entire agreement between the parties. Signing this Agreement and Authority to Act signifies acceptance of all terms and conditions outlined herein.

10. Counterparts

This Agreement and Authority to Act may be executed in multiple counterparts, which together will constitute a single instrument.

11. Fees

Our commission fees are 12% of all refunded monies. For any refunded money or shares/assets, if the amount is less than $500, a flat fee of $150 applies. Our commission fee does not include GST.

12. Limitation of Liability

You acknowledge that using our services is at your own risk. We exclude all implied conditions and warranties, except for those required by law. We accept no liability for delays caused by your failure to provide necessary documentation, or by government processing periods.

13. Dispute Resolution

In the event of a dispute regarding this agreement or our services, the parties agree to first use informal dispute resolution techniques, such as informal mediation followed by formal mediation, before commencing legal proceedings. This agreement will be governed by the laws of State and/or Federal Government of Australia and the parties submit to the non-exclusive jurisdiction of Australian courts.